To create a Repetto account, simply:

- Click on the icon located at the top right of your page.
- Click on "Create an account" below the Login section.
- Fill in the required information and click on "Create an account."

You can also create an account directly from your shopping cart when you place your order.

If you have forgotten your password:
- Go to the authentication page you usually use to access your account
- Click on “Forgot your password?” and enter your email address
You will then receive an email allowing you to reset it.

Account creation is not mandatory to place an order on the website.

However, we recommend creating one for:

• Tracking your deliveries
• Enjoying exclusive previews of new arrivals
• Accessing your order history

You can change your personal information, your password and your addresses directly from your account.

You can save or modify your billing and/or delivery addresses directly from your account so as to avoid having to re-enter them when placing your order. You can also delete them if necessary.
To do so, go to your account and then to “My addresses”.
Be sure to check that your addresses are correct before submitting.

To receive our newsletter, simply go to the bottom of our site and enter your email address in the text box indicating “Your email here” before clicking on “OK”.
If you do not receive our newsletter, please first check your junk email (or spam) and then contact our customer service (service.client@repetto.com) who will verify your registration.

If you no longer wish to receive our communications, simply click on the unsubscribe link at the bottom of each of our newsletters.

Repetto Retail maintains an electronic file that includes certain personal data about its customers. When a new customer places an order on the www.repetto.com website, this database is enriched with information about the customer, which will subsequently enable us to better meet the customer's expectations and facilitate assistance provided by Repetto Customer Service. This database has been declared in accordance with the requirements of the French Data Protection Act of January 6, 1978, as amended by the Act of August 6, 2004 under number 1372752.
In accordance with the French Data Protection Act of 06/01/1978, amended in 2004, you have an individual right to access, withdraw and rectify information relating to you, and in this respect you may have it deleted or modified by sending a written request to Repetto Retail, at the following address Repetto - Service Client - 30 Avenue de Messine 75008 Paris - France or by using the contact form. Repetto - Service Client - 30 Avenue de Messine 75008 Paris – France, or by using the contact form.

In accordance with the French Data Protection Act of 06/01/1978, amended in 2004, you have an individual right to access, withdraw and rectify information relating to you, and in this respect you may have it deleted or modified by sending a written request to our Customer Service.
Before making any requests, please ensure that you do not have any outstanding orders or refund requests.
Please also note that this action will result in the loss of your entire order history.

We invite you to refer to the specific care instructions provided on each of our product pages. A range of maintenance products branded by Repetto is also available in all our Repetto stores as well as on our Online Store.

We strongly advise our customers against using anti-slip pads, especially on shoes that are handcrafted using the stich-and-return technique.

We select soft, silky and subtle leathers such as those typically used for glove-making or ready-to-wear, which gives your shoes an incredible suppleness and requires particular care. We also prefer to use the elements that make up the shoes as accurately as possible, without adding reinforcements or other superfluous buttresses that would make them rigid or heavy. Any modification could alter this balance.

The different steps required to add an anti-slip pad are as many risks to damage your shoes:
- shaping: the shape used by the shoemaker is generic. It is not adapted to the shape of your Repetto shoes, which can pull on the seams and weaken them.
- the adjustment of the pad to the shape of the sole: this work requires extreme precision in order not to damage the material of your shoes.
- the tensions applied by the pad itself: these tensions can also weaken the seams of your shoes or even break them.

We do not recommend the use of shoe trees on Repetto shoes, as they may deform them.

We do not recommend the use of a shoehorn, especially if the shoes in question have lacing that is not completely undone.
Since our shoes are designed without counters to guarantee unique suppleness, their leather is more sensitive to the pressure exerted by the shoehorn as well as by the feet and therefore risks tearing.

The Atelier Repetto is a customization service available only in France and Brussels, in some of our boutiques (Bordeaux, Cannes, Lille, Lyon, Marseille, Paris rue de la Paix, Paris rue de Passy, Paris rue du Four, Toulouse and Brussels).

The Atelier is offered on a selection of models and materials.

If you would like more information about this service, we invite you to go directly to the relevant page.
You will be able to find the boutiques that can take care of your request and make an appointment with one of them.

We invite you to contact one of our stores offering the custom pointe service, namely: Paris rue de la Paix, Bordeaux, Lille, and Marseille. The lead time for the creation of a pair of custom pointes is approximately 15 days.

We are pleased to inform you that our Atelier is at your disposal for any repair request, if possible, and subject to the availability of the necessary pieces.
You can drop off your product directly in our store (except for department stores and retailers). Our teams will be able to answer your questions about the desired repair, indicate our prices and send your article to our craftsmen.
If you do not have a Repetto boutique nearby, we invite you to send an email to our Customer Service Department (service.client@repetto.com) and attach photos illustrating your need.

Pieces from previous collections are available at our Outlet store in Vallée Village, located in Serris (77).

Our Customer Service is also at your disposal for any inquiries.

Once your order is validated, you will receive an order confirmation email at the email address associated with your customer account.
If this is not the case, we invite you to look in your junk mail (or spam) and to check the email address associated with your customer account.
Finally, you can also check the status of your order directly from your account, by going to the “YOUR ORDERS” section.

For any further information, you can contact Customer Service by email (service.client@repetto.com) or by phone at +33 (0)1 75 85 04 02.

We regret to inform you that we cannot edit an order once it has been validated.

If you wish to cancel your order and it has not yet been shipped, we can ask our logistic department if it is still possible to cancel and then refund your order.
Unfortunately, this request is without guarantee.

We have at heart to prepare your orders in the shortest possible time.
Most of our orders are prepared and shipped the same day or the next business day (excluding weekends and holidays).

If the size you are looking for is unfortunately no longer in stock, you can either check availability in the store directly on the product page, or contact our Customer Service Department, who will be glad to help you.
If a Repetto boutique has your product but is not located near you, we are pleased to inform you that our boutiques offer distance selling (for Metropolitan France and the European Union only). This service consists of a remote payment followed by a shipment of your purchase by our sales team to the address you have indicated.

Please be informed that our size and fit recommendations vary depending on the model and material.
To assist you in making the right choice, we encourage you to rely on the advice indicated with a small bell icon on the product pages.

You can also consult our size guide, where you'll find size conversion charts and guidance for choosing dancewear or activewear.

It's important to note that while our recommendations apply to the majority, they may not fully address your needs based on the shape of your feet, your body type, and/or the desired comfort. In such cases, we invite you to contact our Customer Service, available Monday to Friday.

You have the option to gift a gift card to someone special, either through our online store or in-store. E-gift cards available for purchase on our online store can only be used online.

As for gift cards purchased in-store, they are valid only in our physical stores. You can choose the card's value and include a personalized message.

All our gift cards can be used in one or more transactions within one year from their creation date and are non-refundable.

We invite you to be vigilant with regard to potentially fraudulent sites that offer Repetto products at reduced prices.
These sites, which are not approved, illicitly use the image of Repetto with the sole aim of offering counterfeit products for sale and/or fraudulently obtaining your bank details.

Repetto only works with authorized retailers, a list of which you can consult directly from the store locator available on our online store.

If you have any doubts, we invite you to contact our Customer Service (service.client@repetto.com) in order to check if your site is an authorized reseller.

Here are some clues that will help you avoid some of the pitfalls of these fraudulent sites:

- If the site offers particularly large discounts.
- If the account creation and/or payment is done in http, when you should be in https (padlock logo in the address bar).
- If the aesthetics and design of the site is not up to par with the brands represented.
- If links given to social networks do not work or send you back to the home page. These are fake links.
- If the general terms and conditions of sale are not visible and/or appear in a language other than French.
- If the general terms and conditions of sale do not include the complete contact details of the Customer Service Department and of the company operating the site in question (postal address and telephone number in particular).

All transactions made from France are secured by the Shopify payment system.

Currently, the Repetto website only accepts the following payment methods: Credit/debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.

Checks, bank transfers, or installment payments are not available.

Please note that the credit/debit card used must have 3D Secure for online payments to be validated.
3D Secure is an authentication-based payment system designed to enhance the security of your online purchases. This service is provided free of charge by your bank for Visa, Mastercard, and American Express payments. During the payment process, your bank verifies the cardholder's identity before approving the transaction (for example, through a code sent via SMS by your bank, date of birth verification, or logging into your bank's application).

For transactions made internationally, they are processed via Global-e, and the payment methods are adapted to each country.

The online payment by credit card is made in three steps:

1. First, you select the type of credit card with which you wish to pay
2. You enter your banking information (card number, security code on the back of the card and the expiration date) and then confirm the data entered
3. You will be redirected either to your bank's application or to your bank's website to enter your unique 3DS code and/or your personal online payment code.

Once the authentication is successful and the payment is accepted, you will be redirected to our website, which will display an order confirmation and order number. For this reason, do not close your web page immediately. You will receive a confirmation by email within a few minutes. Please check your junk mail if it does not appear in your inbox.

3D Secure is a system of payment by authentication to strengthen the security of your online purchases. This service is offered to you free of charge by your bank for your payments by Visa, Mastercard, American Express. At the time of payment, your bank verifies the identity of the cardholder before confirming the transaction (for example through a code sent by SMS by your bank, a date of birth, a connection to your bank's application…).
If the 3D Secure code is not present, the transaction will not be processed - your account will of course not be debited.
If your card does not benefit from this 3D-Secure service, we invite you to contact your bank directly, so that you can activate this service and place your order on our online store.

Our payment partner, Shopify Payments and Global-E, are the only ones, through its secure space, to have knowledge of your banking information. This information is not transmitted in any way on the website www.repetto.com.

Your bank account will be debited upon the shipment of your order.

If your payment was not successful, we invite you to:
- check that your bank card has the 3D Secure service (bank transaction security service)
- contact your bank advisor to ensure that there are no problems with your card
- do not hesitate to place your order with another payment method.

If, despite this, you are unable to pay for your order, our Customer Service is at your disposal to help you.

Invoices are sent to you by email upon the shipment of your order. Your orders are available in your account under the "My orders" section.

Tax exemption is not available on our Repetto online store.
If you wish to benefit from a tax refund, we invite you to make your purchase in one of our Repetto boutiques.

Repetto delivers to Metropolitan France (including Corsica) and Monaco, as well as to the following countries via its online store www.repetto.com: South Africa, Albania, Algeria, Germany, Andorra, Angola, Anguilla, Antigua and Barbuda, Saudi Arabia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Chile, China, Cyprus, Colombia, Comoros, Republic of the Congo, South Korea, Costa Rica, Ivory Coast, Croatia, Curaçao, Denmark, Djibouti, Dominica, Egypt, United Arab Emirates, Ecuador, Spain, Estonia, Eswatini, Vatican City, United States, Ethiopia, Fiji, Finland, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Grenada, Greenland, Guadeloupe, Guatemala, Guernsey, Guinea, Equatorial Guinea, Guinea-Bissau, Guyana, French Guiana, Haiti, Honduras, Hungary, Isle of Man, Cayman Islands, Cook Islands, Faroe Islands, Falkland Islands, Solomon Islands, Turks and Caicos Islands, British Virgin Islands, India, Indonesia, Ireland, Iceland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Kiribati, Kuwait, Réunion, Laos, Lesotho, Latvia, Lebanon, Liberia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Madagascar, Malaysia, Malawi, Maldives, Malta, Morocco, Martinique, Mauritius, Mauritania, Mayotte, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Mozambique, Namibia, Nauru, Nepal, Nicaragua, Nigeria, Niue, Norway, New Caledonia, New Zealand, Oman, Uganda, Uzbekistan, Pakistan, Panama, Papua New Guinea, Paraguay, Netherlands, Peru, Philippines, Poland, French Polynesia, Portugal, Qatar, Dominican Republic, Romania, United Kingdom, Rwanda, Saint Barthélemy, Saint Kitts and Nevis, San Marino, Sint Maarten, Saint Martin, Saint Vincent and the Grenadines, Saint Helena, Saint Lucia, El Salvador, Samoa, São Tomé and Príncipe, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Sri Lanka, Sweden, Switzerland, Suriname, Tanzania, Chad, Czech Republic, Thailand, East Timor, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Tuvalu, Uruguay, Vanuatu, Venezuela, Vietnam, Wallis and Futuna, Zambia, Zimbabwe.

We currently offer delivery in Metropolitan France (including Corsica) and Monaco with Colissimo Home & Pickup Points, Click & Collect in our stores in Paris, Bordeaux, Grenoble, Lille, Montpellier, Toulouse, Aix-en-Provence, Lyon & Brussels.

For international orders, deliveries are handled by DHL Express.

Delivery costs and times vary depending on the country, chosen delivery service, and the total amount of your order.

As soon as your order is shipped, you will receive a shipment confirmation by email including a tracking link.
You can also, with your tracking number, see the progress of your delivery directly on the website of the chosen carrier.

In the first instance, we would ask you to be patient as it is possible that the delivery person may have accidentally scanned your package before handing it to you.
If you have not received anything by the end of the day, we recommend checking your shipment tracking again. If the delivery is confirmed, please check with your building caretaker or neighbors. They may sometimes receive your package on your behalf.

If these checks do not help locate your shipment, we recommend contacting our Customer Service as soon as possible so that our teams can liaise with the relevant carrier.

In the first instance, we would ask you to be patient as it is possible that the delivery person may have accidentally scanned your package before handing it to you.
If you have not received anything by the end of the day, we recommend checking your shipment tracking again. If the delivery is confirmed, please check with your building caretaker or neighbors. They may sometimes receive your package on your behalf.

If these checks do not help locate your shipment, we recommend contacting our Customer Service as soon as possible so that our teams can liaise with the relevant carrier.

Your package may be returned to us for the following reasons: incomplete or erroneous delivery address, absence of the recipient during the various presentations of the deliveryman, non-reclamation of the package within the time limit in case of deposit in a post office or a partner merchant.

Once your package is returned to our warehouse, we can, at your request, and subject to confirmation :
- proceed with a new shipment after verification of your delivery address.
- refund your order.

You have a period of 14 calendar days from the date of receipt of your order to return any item that does not meet your expectations. Only new items, unworn, unwashed, and in their original packaging will be accepted.

Once you have initiated the return process from your account, you will have access to your return form. This form can be downloaded from your customer space and will also be sent to you via email.

You can also submit a return request from our return portal.

Any item returned and meeting the conditions outlined above will be refunded at the purchase price.

Returns incur a fee of 5€, which will be deducted from your refund.

Returns for exchanges are free within France, as well as refunds in the form of store credit.

To register your return request, we invite you to go to your account. Then, go to the section "My orders":

• Click on the reference of your order, then on "Make a return"
• Select the item(s) you wish to return
• Confirm your request

To simplify your return, the return form will then be downloadable from your account, along with a prepaid return label*. These documents will also be sent to you by email.

If you have forgotten your password to submit your return request:

• Go to the authentication page that you usually use to access your account
• Click on "Forgot your password?" and enter your email address

You will then receive an email allowing you to reset your password.

You can also submit a return request from our "Returns" page.

The refund is made within 15 days from the receipt of your shipment. A confirmation of refund will then be sent to you by email.
The refund will be made to the same payment method used for the purchase.

Please note that depending on your bank, it may take several days for your account to be credited. If your card is a deferred debit card, the credit may also be deferred.

If you paid delivery charge at the time you ordered, please note that for all returns, whether partial or complete, the delivery charges paid at the time of the initial order will remain at your charge.

If you wish to return items from multiple orders, we regret to inform you that you will not be able to combine these returns into a single shipment.

As the return process is facilitated with a prepaid label per return request, we recommend sending items from different orders separately.

Please make sure to include all corresponding return forms to facilitate the processing of your shipment by our teams. As a reminder, the costs and risks associated with this return are your responsibility.

We would like to inform you that our Maison now offers online exchanges for the same product with a different size and/or color. The exchange for a new product will be possible for an amount equal to your original purchase.

The exchange option is available only for orders within France.

Visit your account or our 'Returns' page to take advantage of this service.

We are pleased to inform you that you have the possibility to go directly to one of our Repetto boutiques in France or in Belgium (excluding department stores and retailers) in order to proceed with an exchange of size/model or to request a credit note.
The exchange for a new product will be possible on an amount equal or superior to the one returned and on presentation of the purchase invoice available on your personal account.
The credit note will be issued on the purchase price of the returned product and on presentation of the invoice.

However, before any visit, we strongly advise you to contact the desired store to ensure the availability of the reference as well as the size you are looking for.

Please note that only new items, in their original packaging will be accepted.
We remind you that no refund can be made by our stores.

* Products from the "Last Chance" section belonging to a previous collection cannot be exchanged in our boutiques and must be returned online.

If you have received a product that does not conform to your order or has a small quality defect, we are very sorry.

In order to provide you with an appropriate solution, we would be grateful if you could contact our customer service as soon as possible by email (service.client@repetto.com) making sure to attach one or more photos.

A return request made from your account and for which our warehouse does not receive a product will not be processed.
If you wish to keep your product, you do not have to do anything.

Customer Service can be reached:
- by email (service.client@repetto.com)
- through the contact form
- by phone from Monday to Friday from 9:30 am to 5:30 pm (CET) at +33 (0)1 75 85 04 02.

Pour toute demande presse, nous vous invitons à contacter le service client, en adressant un e-mail à : service.client@repetto.com

You can submit your application (CV and cover letter) by email to recrutement@repetto.com or check our Career section.

We invite you to contact our Sales Department directly via email: wholesale@repetto.com.
Interested in becoming a reseller? Please visit our resellers page.

You can find the addresses and contact details of our stores and resellers on the Store Locator.

You can find us on the follwing social media:

Linkedin
Facebook
Instagram
Pinterest
Youtube