PRELIMINARY ARTICLE
The Repetto Retail company (hereinafter "Repetto") markets dance accessories, footwear and leather goods, notably in France and in certain foreign countries.
Repetto wished to create its own on-line retail site, www.repetto.com (hereinafter referred to as the "Site"), in parallel with the network of retail outlets and exclusive stores selling its products.
The products present on the Site are sold by Repetto as retail items and orders made via the Site are uniquely for final consumers. The purchase of product(s) by a professional for resale is prohibited. In consequence, these general terms and conditions of sale (hereinafter "GTCS") are exclusively reserved for consumers, within the meaning of the law and jurisprudence, acting exclusively on their own behalf and domiciled in mainland France (including Corsica), Monaco, and in the following countries :
Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Chile, Colombia, Comoros, Congo-Brazzaville, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Curaçao, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Eswatini, Ethiopia, Faroe Islands, Falkland Islands, Fiji, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Nigeria, Niue, North Macedonia, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Reunion, Romania, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Sri Lanka, Sudan, Suriname, Sweden, Switzerland, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis and Futuna, Zambia, Zimbabwe.*
*We do not deliver to the following locations: Afghanistan, Belarus, Bonaire, Saint Eustatius and Saba, Congo, Democratic Republic, Mali, Micronesia, Myanmar, Netherlands Antilles, Niger, Russia, Somalia, and Ukraine.
Orders from Repetto sites in Japan, China, Korea, and Taiwan are managed externally and are not operated by our warehouse.
For any special orders, please contact our Customer Relations Department by email: service.client@repetto.com or by phone at +33 1 75 85 04 02.
Repetto reserves the right to modify the GTCS at any time. The GTCS that are applicable to an order are those accepted by the Customer at the time the order was placed.
The version of the GTCS that is applicable to an order is communicated in the confirmation email received by the Customer.
ART. 1 — PURPOSE - SCOPE
The purpose of the GTCS is to inform any potential purchaser of the terms and conditions under which Repetto sells and delivers the ordered products and to define the rights and obligations of the parties in connection with the sale of products by Repetto to the consumer (hereinafter the "Customer").
By ordering a product on the Site and by ticking a box provided for this purpose, the Customer acknowledges that they have read the GTCS before placing the order and have accepted them without restriction.
The Terms and Conditions are supplemented by the « Personal Data & Cookies » charter.
Any Order constitutes an acceptance of these Terms and Conditions and the Personal Data & Cookies charter.
ART. 2 – IDENTITY OF THE COMPANY
REPETTO RETAIL
Public Limited Company with a capital of 1 000 euros
Registered with the Paris Trade and Companies Register under number 493 441 224
Head office: 30, avenue de Messine - 75008 Paris - France
VAT: FR 88 493 441 224
Phone: +33 (0)1 44 71 83 00
Email : contact@repetto.com
ART. 3 – PRODUCTS
3.1 Product description
The products offered for sale are those that appear on the Site on the day that the Customer views the site, and within the limit of available stocks. Repetto may modify the selection of products offered for sale on the Site at any time.
Repetto takes the greatest care when presenting products on the Site. Nevertheless, the photographs illustrating the products are only provided on an indicative basis and have no contractual value.
In accordance with article L 111-1 of the Consumer Code, the Customer can consult the Site prior to their order to learn the essential specifications of the products sold on the Site.
For any questions related to the purchasing of products, their use or any request for advice, Customers can contact the Customer Relations Department of the on-line retail site by email: service.client@repetto.com and/or by phone: at +33 1 75 85 04 02 (normal call costs apply).
3.2 Prices
The prices of products sold on the Site are indicated in euros, per article and reference, and include all taxes (VAT included) excluding delivery charges. The price to be paid by the Customer when the order is validated is the all-inclusive price, which includes the sum of the prices of the items making up the order including taxes plus the delivery costs. The inherent telecommunication costs for accessing the site remain the Customer's responsibility.
Sale prices of products can be modified by Repetto at any time. The Customer will be notified of modifications prior to any order.
3.3 Availability
The products presented on the Site by Repetto are valid within the limit of available stocks. Repetto does not guarantee the availability of products presented on the Site.
In the event of the total or partial unavailability of products after an order is placed, the Customer will be informed by e-mail as soon as possible of the unavailability of the product and of the total or partial cancellation of their order.
In the case where the Order is cancelled in its totality, the Repetto Customer Service will contact the Customer to inform him/her of the order's cancellation and propose that the order is renewed, excluding the unavailable product.
In the event an Order is partially cancelled :
- The Customer's order will be validated and their bank account will be debited with the total amount of the Order
- The available products will be delivered to the Customer
- The Customer will be reimbursed for the price of the ordered but unavailable product as soon as possible, and at the latest within 30 days of the payment they have effectuated.
3.3 Retention of title
The ordered products remain the property of Repetto until Repetto's full receipt of payment.
ART. 4 — TERMS OF ORDERING
To complete an order the Customer must enter the address www.repetto.com and proceed as follows :
Choose one or more items and fill the virtual cart by clicking on the "Add to Cart" button.
Check the order details, identify and correct any errors that may have occurred during entry.
Choose your delivery method between "Shipping" and "Click & Collect" and then click on "Proceed to Payment."
Log in to the site, either by creating an account on the site by checking the "I do not have an account yet" box and completing a specific order form with the mandatory fields so that your selection can be taken into account; or by logging into the site by clicking on "Log in" and entering your email address and password.
Enter only your email address if you wish to place an order as a guest.
In case of prolonged inactivity during login, the selection of items chosen before this inactivity may no longer be guaranteed. The customer will be prompted to restart the product selection from the beginning.
Follow the instructions from our partner Shopify Payments' payment server to settle the Repetto order.
The customer has the choice between express payment if their information is already recorded or following the usual procedure.
Provide your address, choose whether you want to save your information for your next order, then click on "Continue."
Check and modify contact and delivery information if necessary.
Confirm the order, the total price, and the all-inclusive price by clicking on the "Continue to Payment" button. Until this step, the customer can modify the order by clicking on the "Previous Step" icon.
Check the box "By validating your order, you accept the General Terms and Conditions of Sale."
Specify whether the billing address is the same as the delivery address.
Once the customer confirms the order by clicking on the "Pay Now" icon, the customer cannot cancel or modify the order, and their bank account is debited the all-inclusive price, including the total price of the items shipped and the delivery fees.
Following the customer's payment validation, Repetto will send a confirmation of order acceptance to the customer. The order confirmation includes a summary of the ordered products, the price, delivery fees, and the order number.
The customer receives an electronic shipping confirmation for their order.
The customer receives the package at the delivery address specified during the order.
It is recalled that purchases made on the Site are reserved for a clientèle of non-professional individuals who order items for their personal use (or for gift purposes within the family). As a consequence, Repetto only sells its products in quantities that correspond to a household's usual average requirements, and as such, the attention of the Customer is particularly drawn to the fact that the total amount of their orders must not exceed the sum of 3,000 (three thousand) euros.
In accordance with article L121-11 of the Consumer Code, Repetto reserves the right to legitimately refuse or cancel any Order whose number of products or the total amount to be paid (for one or several cumulative orders) does not correspond to a household's usual average requirements, any Order carrying the suggestion that the Customer is engaged in an economic activity in connection with the products ordered, or more generally any abnormal Order within the meaning of the jurisprudence that is applicable in this field.
Repetto also reserves the right to suspend or cancel the execution of any Order and/or delivery in the event of non-payment or partial payment of any sum that would be due by the Customer, in the case of payment incident, fraud or attempted fraud relating to the use of the Site.
ART. 5 — TERMS OF PAYMENT - SECURE PAYMENT
5.1 Shopify payment
Any order involves payment. These orders are payable in euros. Any bank charges will be borne by the Customer (including in the case of a refund).
Payment of Customer purchases is made by PayPal, Apple Pay or credit card only : Carte Bleue, Visa, Eurocard/MasterCard and American Express network' cards are accepted. Payments by check are not accepted. The Customer guarantees Repetto that they have the necessary authorisations to use the payment method that they have chosen for the order.
As an order will only be confirmed if the product(s) is/are available, the transaction will be immediately debited from the customer's PayPal account or bank card after verification of their data and upon receipt of debit authorisation from the company that issued the bank card used by the customer.
In accordance with the provisions of article L 132-2 of the Monetary and Financial Code, the undertaking to pay which is made by the use of a bank card is irrevocable. By communicating their bank card number and the information mentioned below, the Customer authorises Repetto to debit the total amount of their order, including VAT and delivery costs, from their bank card.
To this end, the Customer confirms that they are the holder of the bank card to be debited and that it is their name which figures on this bank card, then, in a secure environment on the website of our payment partner Ogone, provides the fifteen or sixteen digit number and expiry date appearing on the front of their bank card and, where required, the security code number on the back of their bank card.
In the event, for any reason whatsoever, that any sums payable by the customer cannot be paid, the sale will be immediately cancelled ipso jure and the purchasing process electronically cancelled.
Thanks to their secure space, Shopify Payments is alone to have knowledge of the customer's banking information. This information does not transit in any way through the www.repetto.com website.
To combat internet fraud, Repetto has chosen to use the 3D Secure system implemented by financial institutions since January 1st, 2009.
The purpose of this 3D Secure standard is to request additional information, known to the bank and the cardholder during a transaction. This helps to strengthen the authentication of its customers during internet payments. This authentication verifies that the bank card is being used by its legitimate owner.
Specifically, when making a payment on a retail website with the "MasterCard Secure Code", "Verified by Visa" and "American Express Safekey" logos, a new window appears asking for personal information of the payer. This may be the card holder's birth date or a secret code depending on the internet user’s bank. This data entry control verifies that the internet user making the payment is the person associated with the card in use. If you are not yet in possession of your 3D Secure PIN code, please contact your bank.
This authentication is mandatory and any refusal to enter this personal information or any mistyping of the payer's personal information will result in the transaction's cancellation.
5.2 Global-E privacy
Why we collect your Information
We collect your Information only when we need to and following your consent. When you use our Services, we need to process the transaction and make sure the products are delivered to you.
How we collect Information
We collect Information directly and indirectly from you, when you fill out your details in the checkout page, contact customer service, or interacting with the services on the webstore. We also receive information from our third parties such as the Store Owner.
Information we collect
For fulfilling the Services, we will need your Personal Information such as your name, email address and delivery address. We will also need your payment details (e.g. credit card number) to have your payment processed by our contracted payment processors. If you contact our customer support, we will need any other relevant Information, that will help us to solve the inquiry.
How we use your Information
We use your Information for performing the contract with you and for our related legitimate interests. This includes improving the Services and our products, supporting Store Owners, testing new features and protecting our Services from any misuse and legal violations. We may, subject to obtaining your consent or otherwise subject to taking all required legal measures, use your information for communicating specific offers, promotions or market activities related to our Services. If you have agreed to such communication, you will be able to unsubscribe from them at any time.
For improving your cross-border shopping experience, we collect information by using different types of cookies. We automatically log ‘traffic/session’ information including your IP addresses, all as detailed under our Cookie Policy available using this link, so please make sure you review it. Our Service does not respond to Do Not Track (DNT) signals. Data used for analytic purposes is aggregated and/or anonymized, and we may use it without sending any further notice.
Sharing your Information
We will share Information that we collect with third parties for fulfilling your order in relation to the Service. This includes, for example, the Store Owner operating the site where you placed your order, payment processors or facilitators and the order’s chosen carrier. If you provided your specific consent, we would provide the Store Owner with your Information for the Store Owner marketing purpose.
We will also share your Information with third party service providers and other providers, including those who provide us analytic tools, as detailed in our Cookie Policy, if necessary, in order to fulfil the purposes for collecting the Information and provided that any such third party will commit to protect your privacy as required under applicable law and this Policy.
If you do not agree with the sharing or disclosure of your Information to the Store Owner or to any third-party mentioned in this Policy, we may not be able to perform the Services. By agreeing to this Policy, you agree to the disclosure of your Information to the Store Owner and such other third-parties referenced or mentioned in this Policy. You will also need to read and understand the privacy policies of those retailers. We will not sell your Information.
Protecting your Information
We take steps to de-identify and anonymize parts of your Information so that it no longer can be used to directly or indirectly identify you (we will do this in a way that will also prevent this data from ever being re-identified).
Children’s privacy
We do not intend to collect Information from anyone we know to be under the legal minimum age in each jurisdiction where the Service is available (“Minimum Age”). If you believe that we have collected such information, please contact us at dataprotection@global-e.com.
Sharing Information in case of a structural change
Merger, acquisition or any other structural change will require us to transfer your Information to other entities, provided that the receiving entities will comply with similarly protective policy in accordance with applicable law.
Other sites and services
For completing your online orders and providing the Services, you may be redirected by links to third party websites (for example, you may elect to pay for your order using PayPal), that are subject to their own privacy policies (please read these policies and make sure you understand them).
Your rights and choice under data protection laws
We do our best to protect your Information and allowing you to fulfill all of your right under local privacy laws. You may terminate your use of the services at any time.
We implement systems, applications and procedures to secure your Information, to minimize the risks of theft, damage, loss of Information, or unauthorized access or use of Information. We retain data as needed. We respect your right for data retention and your rights to access the information, to correct and to request from us to delete records from our systems. At any time you can send requests by contacting us at dataprotection@global-e.com.
Not all your requests can be fulfilled at the time of contacting us due to regulatory requirements. However, we keep Information only for legitimate and lawful purposes, and only for the duration required for complying with applicable laws.
Transferring Personal Information outside your territory
Global-e adheres to applicable laws and regulation regarding the transfer of Personal Information across jurisdictions and geographical regions.
Global-e data servers are located in the European Economic Area (“EEA”). If you used Global-e services, your data is stored and processed in Ireland.
Borderfree data servers are located in the USA. If you used Borderfree services, your data is stored and processed in the USA.
We transfer Information within the Global-e group, only in accordance with the law and this Policy based on the place of your residency and the sub-processors fulfilling the transaction. Data transfers are protected under legally binding agreements. If you are located in the European Union, the UK or Switzerland, you information is protected under the Standard Contractual Clauses or pursuant to applicable Transfer Adequacy Decision.
Dispute Resolution
Contact us at: dataprotection@global-e.com. We will make good-faith efforts to resolve any existing or potential dispute with you.
Additional information for users of certain jurisdictions
If you are a user in certain jurisdictions, we have some clarifications and further information for you in relation to the applicable local law. Please read the section “Additional information for users of certain jurisdictions”.
Contact us
Please contact us at: dataprotection@global-e.comfor further information. Our EU-GDPR representative according to Art. 27 GDPR is Rickert Rechtsanwaltsgesellschaft mbH, Colmantstraße 15, 53225 Bonn, art-27-rep-global-e@rickert.law. Our UK representative is Globale UK Limited, of 154 Clerkenwell Rd, London EC1R5AB, UK, dataprotection@global-e.com.
ART. 6 — DELIVERY AND RECEPTION
6.1 Delivery address
When entering the order, the Customer must select the delivery country. In all cases, the place of delivery will be situated in mainland France (including Corsica), in Monaco or in one of the following countries:
Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Chile, Colombia, Comoros, Congo-Brazzaville, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Curaçao, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Eswatini, Ethiopia, Faroe Islands, Falkland Islands, Fiji, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Nigeria, Niue, North Macedonia, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Reunion, Romania, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Sri Lanka, Sudan, Suriname, Sweden, Switzerland, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis and Futuna, Zambia, Zimbabwe.*
*We do not deliver to the following locations: Afghanistan, Belarus, Bonaire, Saint Eustatius and Saba, Congo, Democratic Republic, Mali, Micronesia, Myanmar, Netherlands Antilles, Niger, Russia, Somalia, and Ukraine.
Orders from Repetto sites in Japan, China, Korea, and Taiwan are managed externally and are not operated by our warehouse.
Any delivery address located outside these territories will be refused during the ordering process.
In accordance with the GCSS, products ordered by the Customer on the Site will be delivered to the address indicated by the Customer as the delivery address during the ordering process. The following delivery addresses which are entered on the Site will always be refused :
- A general mailbox
- A PO box
Repetto also offers delivery to certain stores in mainland France ("Click & Collect" delivery) and through Colissimo Point Relais.
6.2 Delivery methods
The Customer chooses the delivery method proposed on the Site. Delivery fees and delivery times vary per country and the selected delivery service.
- All orders placed before 1 pm (French time - GMT + 1), from Monday to Friday excluding public holidays, are prepared and handed over to the carrier on the same day.
Livraison Colissimo and DHL Express
| Countries | Delivery methods |
Shipping costs |
Delivery times |
| Metropolitan France (Corsica included) and Monaco |
Click & Collect & Point Relais |
Free Under €100: 5,90€ Over €100 : free |
24 hours - working day 3 to 5 working days |
| International | DHL Express | Calculated at the payment step | Calculated at the payment step |
When a parcel leaves the Repetto warehouses to be sent to the address indicated by the Customer at the time of their order, the latter receives a shipping confirmation from the Site in the form of an email indicating the tracking number of their package.
The Client can follow the progress of their order's processing in the personal secured MY ACCOUNT space which is accessible on the Site, or by entering the package tracking number on either the Colissimo (www.colissimo.fr) or DHL (www.dhl.fr) website.
In-store delivery (mainland France only)
« Click & Collect » is a delivery service whereby the customer or the recipient of the order can collect their package (previously ordered and paid for on the Site) from one of the Repetto shops offering this delivery method.
To collect the parcel from the store, the Customer must have a valid ID along with the order number from their order confirmation email. The Customer can also authorise a third party to pick up the order. To do so, this person must have their own valid ID, ID of the order's recipient and the order number. The Customer, the person mandated by the Customer or the recipient of the order will have to sign the order's delivery form when collecting the parcel. This form acts as proof of delivery by Repetto and receipt of the parcel by the Customer or the recipient of the order. No dispute relating to the delivery itself is possible if the package is listed as delivered, the Repetto register being considered as indisputable.
The Customer has 15 days from the in-store delivery date to collect their parcel. After this period the order is cancelled and the Customer refunded the full amount of the order, Repetto choosing the means of refunding.
6.3 Acceptance of Products
It is the responsibility of the Customer or the recipient of the order to verify the apparent condition of the package and the products upon delivery.
If any irregularities in packaging are observed (a damaged package, or particularly an open package) or if ordered products are missing or damaged, it is imperative that the Customer or the recipient of the order communicate their reservations and complaints which appear justified, or even refuse the parcel if it appears to have been opened or has obviously deteriorated. These reservations and/or complaints must be addressed as quickly as possible to the Repetto e-boutique Customer Relations Department by email: service.client@repetto.com .
Failure to comply with this procedure precludes any recourse against the carrier and Repetto. In particular, the Customer will not be entitled to any reimbursement. The Customer or the recipient of the Order can not demand that Repetto re-deliver the ordered products.
The Customer must ensure that the items delivered to him correspond to his order. If the delivered items do not conform in kind or quality to the specifications indicated in the delivery note, the Customer must inform Repetto e-boutique Customer Relations Department by e-mail: service.client@repetto.com and return the items to the address indicated in the conditions provided in article 7.
ART. 7 — SATISFIED OR REFUNDED
7.1 Withdrawal period and conditions
Repetto agrees that their customers who are not satisfied with an ordered item may exercise their right of withdrawal provided for in Article L.221-18 of the Consumer Code under the best conditions. The Customer therefore has a period of 14 (fourteen) days from the receipt date of the parcel containing the ordered products to exercise their right of withdrawal.
7.2 How to exercise the right of withdrawal
Products must be returned to Repetto in a condition suitable for resale (products in perfect condition, in their original packaging, complete (accessories, instructions, shoe box, plastic bags, etc.), tags attached, new and unworn, at the latest within 14 (fourteen) days of their receipt. After this 14-day period, no returns or exchanges will be accepted.
If the products can be the subject of the right of withdrawal under the conditions set out above, the Customer may obtain, at his or her choice:
- An exchange in the REPETTO shops noted below, of the returned products against other products marketed by REPETTO. Thus, the return to a shop for an exchange or a credit note is possible, subject to presenting proof of the order placed on the Site in the REPETTO shops in the following cities: Aix-en-Provence, Bordeaux, Cannes, Grenoble, Lille, Lyon, Montpellier, Paris, Rennes and Toulouse.
- A refund by REPETTO of the products returned to our warehouse as well as, in the event of a complete return of the order, of the delivery costs if there were any at the time of the purchase.
It is specified that only an exchange can be accepted and processed in the REPETTO shops located in metropolitan France mentioned above. No request for reimbursement can be accepted and processed in REPETTO shops.
If the Customer does not wish to or is unable to exchange the goods in a shop, the Customer or the recipient of the order, who wishes to exercise their right of withdrawal, may return the products concerned in their original packaging using the easy returns service* (creation of a prepaid label for a fee of €5, which will be deducted from the refund), taking care to attach the return form, which can be downloaded from their account. They may use the prepaid label, which will also be provided to them in their customer area once their return request has been made. The return form and the prepaid return label will also be sent by email.
Once the goods have been checked and accepted by our services, Repetto will refund, within 15 (fifteen) days of receipt of the return, the items received at the price invoiced via the method of payment used when the order was placed. Please note that depending on your bank, it may take several days for your account to be credited.
When several items ordered on the Site have been shipped at once (by single parcel) and the Customer decides, during the cooling-off period, to return them in their entirety or in part, any shipping costs for the initial order will remain at the Customer's expense.
Items returned incomplete, worn, damaged, deteriorated or soiled by the Customer will not be refunded and will be automatically returned to the latter.
ART. 8 — GUARANTEE
All products sold on the Site benefit from the legal guarantee of compliance (as defined in articles L 217-4 and following of the Consumer Code) and the guarantee against hidden defects (as defined in articles 1641 and following of the Civil Code) which enables the buyer to return defective or non-compliant delivered goods without charge.
8.1 Legal guarantee of compliance
The Consumer Code states the following in terms of a legal guarantee of compliance :
- Article L217-4 of the Consumer Code: The seller is obliged to deliver goods which comply with the contract and is liable for any lack of compliance that exists at the time of issue. He is also responsible for non-compliances resulting from the packaging, the assembly or installation instructions when this was covered by the contract or were performed under his responsibility.
- Article L211-5 of the Consumer Code: To comply with the contract, the goods must :
1.1. Be fit for the same use as a similar item
1.2. Display the characteristics defined by the parties' mutual agreement or be specific to any special purpose sought by the buyer, brought to the knowledge of the seller and which the latter has accepted.
- Article L211-12 of the Consumer Code: Actions resulting from non-compliance are waived after two years from the issue of the goods.
8.2 Guarantee against hidden defects
The Civil Code states the following in terms of hidden defect guarantees :
- Article 1641 of the Civil Code: The seller is liable for a sold item's hidden defects which make it unsuitable for the use for which it is intended, or which diminish its usability to the point that the buyer would not have acquired it, or would have paid less if he was aware of them.
- Article 1648 of the Civil Code: Actions resulting from the unacceptable defects must be presented by the purchaser within two years following the discovery of the defect. In cases covered in Article 1642-1, the action must be brought within one year from the date on which the seller can be discharged from apparent defects, on pain of foreclosure.
Products that are modified, repaired, integrated or added by the Customer are excluded from the guarantee. The guarantee does not cover products that are damaged either during transport or due to misuse.
8.3 Implementation of legal guarantees
When implementing their legal guarantee of compliance, the Customer :
- Can act within a two year period from the date the goods were issued ;
- Can choose between the repair or the replacement of the goods, subject to the cost conditions stipulated in Article L 217-9 of the Consumer Code
8.4 Consequences of implementing the guarantee
Within the framework of the legal guarantee of compliance, Repetto undertakes, at the Customer's choice :
- Either to replace the product with an identical product, depending on available stocks.
- Or to refund the price of the product if it proves impossible to replace a product.
Within the framework of the legal guarantee of hidden defects, after the defect is evaluated, Repetto undertakes, at the Customer's choice :
- Either to refund the full price of the returned product.
Or to reimburse part of the product's price if the Customer decides to keep the product.
ART. 9 — LIABILITY
9.1 Capacity
The Customer declares that prior to the Order they are fully legally capable to commit under the terms of the GTCS. In no event shall Repetto be obliged to verify the legal capacity of its Clients. Consequently, if a person with no legal capacity ordered articles on the Site, his legal representatives will assume full responsibility for this order and should honour the price.
9.2 Limitation of liability
Repetto's liability can not be engaged in terms of the GTCS obligations in the case where the non-performance of its obligations is attributable to the act of a third party, even if it is foreseeable, to a fault of the Customer or to the occurrence of an event of force majeure as defined by the French courts.
The information available on the Site is provided as is, without any kind of guarantee. Repetto is not responsible for any direct or indirect damage, whether foreseeable or not, caused during use of the Site. In the event that Repetto's liability should be established and withheld that is related to damage sustained by a Customer and attributable solely to the placement of an order, it is limited to the amount that the buyer paid Repetto for the order.
ART. 10 — CUSTOMER SERVICE/MEDIATION SERVICE
For any additional information, any question relating to order tracking or a return, any complaint related to an order, the Customer is invited to contact the Repetto Customer Service on 01 75 85 04 02 from France (free service + call price) or on +33 1 75 85 04 02 from abroad, during the Services' opening hours which are indicated in the Site's « Contact us » section.
Only complaints about purchases made on the Repetto online store will be taken into account. In all other cases, please address your complaint to service.client@repetto.com
In accordance with the provisions of the Consumer Code concerning the friendly settlement of disputes, Repetto also uses the services of the FEVAD's e-commerce Mediator (Federation of e-commerce and distance selling) whose contact details are as follows: 60, rue de la Boétie - 75008 Paris - http://mediateurfevad.fr.
You can use the mediation service for a consumer dispute related to an order passed on the internet with Repetto. We would like to remind our Customers that before calling on a mediation service, it is imperative that you have previously contacted the Repetto Customer Service by email at the following address : service.client@repetto.com.
To learn how to refer the matter to the Mediator : http://www.mediateurfevad.fr/index.php/espace-consommateur/.
