Delivery & Return

DELIVERY

To date, Repetto.com/en delivers to mainland France (including Corsica), to Monaco and the following countries :

Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Chile, Colombia, Comoros, Congo-Brazzaville, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Curaçao, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Eswatini, Ethiopia, Faroe Islands, Falkland Islands, Fiji, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Nigeria, Niue, North Macedonia, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Reunion, Romania, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Sri Lanka, Sudan, Suriname, Sweden, Switzerland, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis and Futuna, Zambia, Zimbabwe.* 
*We do not deliver to the following locations: Afghanistan, Belarus, Bonaire, Saint Eustatius and Saba, Congo, Democratic Republic, Mali, Micronesia, Myanmar, Netherlands Antilles, Niger, Russia, Somalia, and Ukraine.

Orders from Repetto sites in Japan, China, Korea, and Taiwan are managed externally and are not operated by our warehouse.

The delivery fees and delivery times vary by country and the selected delivery service, see the following table.

• All orders placed before 1 pm (French time - GMT + 1), from Monday to Friday excluding public holidays, are prepared and handed over to the carrier on the same day.
• All orders placed and validated after 1 pm (French time - GMT + 1) on a working day will require an additional working day for delivery.

By using your parcel tracking number you can follow your package's progress at any moment in your secure personal space "Your Account", and on the sites provided by Colissimo (www.colissimo.fr) or DHL (www.dhl.fr).

When you place your order on www.repetto.fr, you can have it delivered free of charge to a Repetto shop located in France.**

This type of delivery takes place within 24hrs when orders are placed before 1 pm (GMT + 1) Monday to Friday, and within 2 working days when the order is placed after 1 pm. The store will contact you as soon as the package is received after which you have 15 days to pick it up from the store.

RETURN

If the size or model is not suitable, you can return the delivered items to us with charge* within 14 days from the delivery date, in their complete original packaging (accessories, instructions, shoe box, plastic pouches, labeled, new, unworn, unwashed).

To register your return request, we invite you to log in to your personal account and go to the "My Orders" section. On the relevant order, click on "View Details" to access the "Make a Return" button, allowing you to select the reference(s) you want to return. Once you have made your selection, you can download the return form and the prepaid return label to print from your account. The return form must be included in your shipment. These two documents will also be sent to you by email. For security reasons, we recommend that you keep the stamped proof of deposit for your return.

The verification of the returned items and their refund will be processed within 15 days from the receipt of your return. Once the refund is processed, you will receive a confirmation email. Please note that depending on your bank, the credit notification to your account may take several days.

If you had paid for delivery charges with your order, please note that these will be refunded only in the case of a complete return of your order. For any partial return, the delivery charges paid during the initial order will remain at your expense.